Manduca Frequently Asked Questions
Frequently Asked Questions
- General
- Manduca XT
- Manduca First
- Manduca Twist
- Manduca Slings
- Manduca Accessories
- Babywearing
- Ordering
- Company
It has come to our attention that counterfeit Manduca Baby Carriers do exist in the market today.
With the advancement in counterfeit technology, this is no longer a simple question. Just like counterfeit bags, there are poor counterfeits and sometimes very close counterfeits. Poor counterfeits may be obvious to spot visually but close ones may not be. There are ONLY two ways to be sure that a Manduca Baby Carrier you purchased here is authentic:-
- Send the carrier for a detailed laboratory test to certify that the materials used are as stated in the Manduca Baby Carrier specification. i.e., certifiied organic fabric, authentic military grade buckles etc. This option is unlikely to be cost effective or possible.
- To only purchase your Manduca from a trusted source. We strongly advise that parents only purchase your Manduca Baby Carrier from our authorized retailers to be sure, as only then can we guarantee its authenticity and offer the 3-years warranty. You can view the list of authorized Manduca retailers here.
Baby carriers are among the most intimate baby products that you will use with your baby just like baby clothes and diapers. Babies are wrapped snugly in them and many would tend to “taste” the carrier at some point especially during those months that they are teething and in need of something to chew on. Authentic Manduca Baby Carriers are made from certified organic fabric for that reason.
On top of these, Manduca Baby Carriers are certified to be able to safely and securely carry your child from 3.5kg onwards to 20kg. This is only possible with the use of quality parts e.g., buckles, zips, straps, foam etc. as well as a tried and tested production and testing process. All this make it possible for a Manduca parent or caregiver to have peace of mind when they carry their babies in their Manduca Baby Carrier.
These are some questions you may want to ask yourselves if you suspect that what you have bought or intend to purchase may be a non-authentic Manduca Baby Carrier:-
- What are the chances that counterfeiters would be using certified organic fabric & dye or even fabric & dye that is certified safe that you can be comfortable for you to put your baby in it and let your babies chew on them?
- What are the chances again that parts such as buckles are genuine quality parts that can hold the weight of the babies safely up to the stated limits?
- Has the carrier gone through a proper safety testing process to ensure that it is safe for use?
- If the retailer is not an authorized Manduca retailer, how can you be sure of the source of the Manduca Baby Carrier you have purchased?
- Is it worth taking all the above risks with your babies just for some savings?
That’s just your first impression; soon you will be better acquainted with the manduca and it will all seem less daunting.
Before putting your baby into the carrier, you should adjust it to suit your own size. You can do this using the long nylon straps at the two-way buckle fastenings of the shoulder straps and the waist belt.
The ends of the nylon straps can be tucked away in the belt and strap loops. You will usually only have to make these adjustments once; from day to day you should only have to use the short nylon straps for “fine tuning”.
We do not think that wearing a baby facing outwards is a good idea, which is why the manduca is not designed for this. We do not agree with outwards-facing babywearing because:
- a baby worn in this position is unable to withdraw from sensory overload caused by all the sights and impressions it is exposed to;
- there is no easy possibility of eye contact with the wearer/parent;
- this position does not permit the baby to be carried in the “frog legs” position, which we recommend as excellent for the baby’s hips: the spine takes on a hollowed rather than rounded posture, which forces the hips into an unnatural position.
Imagine for a moment that you’ve just flung yourself onto the sofa after a hard day: what do you do with your legs to get comfortable? Don’t you tend to sit with them tucked up? It is this experience of pure comfort which we are attempting to give babies in the manduca.
The back extension has a dual purpose: it supports older babies’ and children’s backs (back carries) and also provides support to the upper back and neck area of younger babies (front and hip carries). Unzipping the back extension on the main panel lengthens your manduca by 7cm.
Our tip: You can use the back extension instead of the head support for front carries. If your baby can already hold his head by himself, you can keep the back extension zipped away when he is awake, so that he can see more of what’s going on around him. If he falls asleep, just unzip the extension and baby’s head enjoys perfect support. You may find you need to tighten the shoulder straps.
Of course you can! Have another look at the instructions that come with every manduca. Your first attempts should be assisted by someone else, or at least undertaken over a soft surface and/or in front of a mirror, until you feel confident about how to do it.
Check out the video instructions on how to put your baby in the back carry position in Manduca Baby Carrier from the front carry or hip carry position. Try it out yourself!
With a bit of experience and practice you will quickly learn how to open the buckle fastening with three fingers of one hand. All the parents who tested the manduca managed it and if they could, you will be able to as well.
A practical alternative is to leave the manduca on and let the main panel hang down in front of you like an apron when the baby is not in the carrier. Many parents have found this to be the simplest solution when their baby is out of the manduca for short periods.
We are aware that the three-point buckle fastening is a bit more complicated to release than a standard one. However, we felt that the main priority was to ensure that the fastening can’t be opened by accident, for example by means of a parent’s trouser button pressing on the release mechanism or a jealous sibling pulling on the waist belt.
You can carry your baby in the manduca from birth, or rather from 3500g (approximately 7 lb 11 oz) in weight. In the first few weeks, you should use the integrated seat insert (see instructions for use), which will raise your baby a little higher as it sits in the carrier, and for the very first weeks its legs should be tucked up inside.
Your baby should be able to use the manduca without the seat insert before you start wearing it on your back. It is not the actual back carry that is the problem as long as the head is held safely by means of the head support or back extension. However, it is as good as impossible to get a baby in the insert, in the proper “frog legs” position, onto your back by yourself while still supporting its head. For this reason we suggest you only attempt back carries once you are no longer using the insert.
You’re probably right: your baby is in an in-between phase, nearly too big for the seat insert, but with thighs too short to be comfortable and properly supported without it. You should carry on using the insert in combination with the back extension! In this way, your baby will still be sitting a bit higher in the carrier and doesn’t have to “do the splits”. Her lower legs can now hang out of the carrier on each side; there won’t be any pressure on the thighs or the backs of the knees.
There are no hard-and-fast rules as to when your baby can use the manduca without the insert; it varies from baby to baby, depending on their individual size and above all on how long their thighs are. Most babies are ready to wave goodbye to the insert at between 3 and 5 months of age. As a general guide, babywearing consultants often say the insert can be folded away when the baby has grown into the (continental) clothes size 68.
Another good way to determine if a baby has out grown the infant insert is when manduca’s body panel only covers the baby’s thighs up to and not beyond the baby’s knees. The baby’s calves should then be able to dangle freely outside the carrier. When this happens, the infant insert is no longer needed.
In addition to the infant seat insert, you should be using the back extension; the time for this winning combination often comes at 3-4 weeks, but usually at 6 weeks at the latest, depending on how long your baby’s upper body is. For babies this age, the carrier’s main panel should always extend right up to the neck and beyond, so that the baby’s upper body and neck are supported adequately.
In the weeks after this, you can let baby’s lower legs hang down out of the carrier at the sides – a particularly good idea if your baby keeps trying to push itself up and “stand up” in the carrier.
That’s just your first impression; soon you will be better acquainted with the manduca and it will all seem less daunting.
Before putting your baby into the carrier, you should adjust it to suit your own size. You can do this using the long nylon straps at the two-way buckle fastenings of the shoulder straps and the waist belt.
The ends of the nylon straps can be tucked away in the belt and strap loops. You will usually only have to make these adjustments once; from day to day you should only have to use the short nylon straps for “fine tuning”.
We do not think that wearing a baby facing outwards is a good idea, which is why the manduca is not designed for this. We do not agree with outwards-facing babywearing because:
- a baby worn in this position is unable to withdraw from sensory overload caused by all the sights and impressions it is exposed to;
- there is no easy possibility of eye contact with the wearer/parent;
- this position does not permit the baby to be carried in the “frog legs” position, which we recommend as excellent for the baby’s hips: the spine takes on a hollowed rather than rounded posture, which forces the hips into an unnatural position.
Imagine for a moment that you’ve just flung yourself onto the sofa after a hard day: what do you do with your legs to get comfortable? Don’t you tend to sit with them tucked up? It is this experience of pure comfort which we are attempting to give babies in the manduca.
The back extension has a dual purpose: it supports older babies’ and children’s backs (back carries) and also provides support to the upper back and neck area of younger babies (front and hip carries). Unzipping the back extension on the main panel lengthens your manduca by 7cm.
Our tip: You can use the back extension instead of the head support for front carries. If your baby can already hold his head by himself, you can keep the back extension zipped away when he is awake, so that he can see more of what’s going on around him. If he falls asleep, just unzip the extension and baby’s head enjoys perfect support. You may find you need to tighten the shoulder straps.
Of course you can! Have another look at the instructions that come with every manduca. Your first attempts should be assisted by someone else, or at least undertaken over a soft surface and/or in front of a mirror, until you feel confident about how to do it.
Check out the video instructions on how to put your baby in the back carry position in Manduca Baby Carrier from the front carry or hip carry position. Try it out yourself!
With a bit of experience and practice you will quickly learn how to open the buckle fastening with three fingers of one hand. All the parents who tested the manduca managed it and if they could, you will be able to as well.
A practical alternative is to leave the manduca on and let the main panel hang down in front of you like an apron when the baby is not in the carrier. Many parents have found this to be the simplest solution when their baby is out of the manduca for short periods.
We are aware that the three-point buckle fastening is a bit more complicated to release than a standard one. However, we felt that the main priority was to ensure that the fastening can’t be opened by accident, for example by means of a parent’s trouser button pressing on the release mechanism or a jealous sibling pulling on the waist belt.
You can carry your baby in the manduca from birth, or rather from 3500g (approximately 7 lb 11 oz) in weight. In the first few weeks, you should use the integrated seat insert (see instructions for use), which will raise your baby a little higher as it sits in the carrier, and for the very first weeks its legs should be tucked up inside.
Your baby should be able to use the manduca without the seat insert before you start wearing it on your back. It is not the actual back carry that is the problem as long as the head is held safely by means of the head support or back extension. However, it is as good as impossible to get a baby in the insert, in the proper “frog legs” position, onto your back by yourself while still supporting its head. For this reason we suggest you only attempt back carries once you are no longer using the insert.
You’re probably right: your baby is in an in-between phase, nearly too big for the seat insert, but with thighs too short to be comfortable and properly supported without it. You should carry on using the insert in combination with the back extension! In this way, your baby will still be sitting a bit higher in the carrier and doesn’t have to “do the splits”. Her lower legs can now hang out of the carrier on each side; there won’t be any pressure on the thighs or the backs of the knees.
There are no hard-and-fast rules as to when your baby can use the manduca without the insert; it varies from baby to baby, depending on their individual size and above all on how long their thighs are. Most babies are ready to wave goodbye to the insert at between 3 and 5 months of age. As a general guide, babywearing consultants often say the insert can be folded away when the baby has grown into the (continental) clothes size 68.
Another good way to determine if a baby has out grown the infant insert is when manduca’s body panel only covers the baby’s thighs up to and not beyond the baby’s knees. The baby’s calves should then be able to dangle freely outside the carrier. When this happens, the infant insert is no longer needed.
In addition to the infant seat insert, you should be using the back extension; the time for this winning combination often comes at 3-4 weeks, but usually at 6 weeks at the latest, depending on how long your baby’s upper body is. For babies this age, the carrier’s main panel should always extend right up to the neck and beyond, so that the baby’s upper body and neck are supported adequately.
In the weeks after this, you can let baby’s lower legs hang down out of the carrier at the sides – a particularly good idea if your baby keeps trying to push itself up and “stand up” in the carrier.
That’s just your first impression; soon you will be better acquainted with the manduca and it will all seem less daunting.
Before putting your baby into the carrier, you should adjust it to suit your own size. You can do this using the long nylon straps at the two-way buckle fastenings of the shoulder straps and the waist belt.
The ends of the nylon straps can be tucked away in the belt and strap loops. You will usually only have to make these adjustments once; from day to day you should only have to use the short nylon straps for “fine tuning”.
We do not think that wearing a baby facing outwards is a good idea, which is why the manduca is not designed for this. We do not agree with outwards-facing babywearing because:
- a baby worn in this position is unable to withdraw from sensory overload caused by all the sights and impressions it is exposed to;
- there is no easy possibility of eye contact with the wearer/parent;
- this position does not permit the baby to be carried in the “frog legs” position, which we recommend as excellent for the baby’s hips: the spine takes on a hollowed rather than rounded posture, which forces the hips into an unnatural position.
Imagine for a moment that you’ve just flung yourself onto the sofa after a hard day: what do you do with your legs to get comfortable? Don’t you tend to sit with them tucked up? It is this experience of pure comfort which we are attempting to give babies in the manduca.
The back extension has a dual purpose: it supports older babies’ and children’s backs (back carries) and also provides support to the upper back and neck area of younger babies (front and hip carries). Unzipping the back extension on the main panel lengthens your manduca by 7cm.
Our tip: You can use the back extension instead of the head support for front carries. If your baby can already hold his head by himself, you can keep the back extension zipped away when he is awake, so that he can see more of what’s going on around him. If he falls asleep, just unzip the extension and baby’s head enjoys perfect support. You may find you need to tighten the shoulder straps.
Of course you can! Have another look at the instructions that come with every manduca. Your first attempts should be assisted by someone else, or at least undertaken over a soft surface and/or in front of a mirror, until you feel confident about how to do it.
Check out the video instructions on how to put your baby in the back carry position in Manduca Baby Carrier from the front carry or hip carry position. Try it out yourself!
With a bit of experience and practice you will quickly learn how to open the buckle fastening with three fingers of one hand. All the parents who tested the manduca managed it and if they could, you will be able to as well.
A practical alternative is to leave the manduca on and let the main panel hang down in front of you like an apron when the baby is not in the carrier. Many parents have found this to be the simplest solution when their baby is out of the manduca for short periods.
We are aware that the three-point buckle fastening is a bit more complicated to release than a standard one. However, we felt that the main priority was to ensure that the fastening can’t be opened by accident, for example by means of a parent’s trouser button pressing on the release mechanism or a jealous sibling pulling on the waist belt.
You can carry your baby in the manduca from birth, or rather from 3500g (approximately 7 lb 11 oz) in weight. In the first few weeks, you should use the integrated seat insert (see instructions for use), which will raise your baby a little higher as it sits in the carrier, and for the very first weeks its legs should be tucked up inside.
Your baby should be able to use the manduca without the seat insert before you start wearing it on your back. It is not the actual back carry that is the problem as long as the head is held safely by means of the head support or back extension. However, it is as good as impossible to get a baby in the insert, in the proper “frog legs” position, onto your back by yourself while still supporting its head. For this reason we suggest you only attempt back carries once you are no longer using the insert.
You’re probably right: your baby is in an in-between phase, nearly too big for the seat insert, but with thighs too short to be comfortable and properly supported without it. You should carry on using the insert in combination with the back extension! In this way, your baby will still be sitting a bit higher in the carrier and doesn’t have to “do the splits”. Her lower legs can now hang out of the carrier on each side; there won’t be any pressure on the thighs or the backs of the knees.
There are no hard-and-fast rules as to when your baby can use the manduca without the insert; it varies from baby to baby, depending on their individual size and above all on how long their thighs are. Most babies are ready to wave goodbye to the insert at between 3 and 5 months of age. As a general guide, babywearing consultants often say the insert can be folded away when the baby has grown into the (continental) clothes size 68.
Another good way to determine if a baby has out grown the infant insert is when manduca’s body panel only covers the baby’s thighs up to and not beyond the baby’s knees. The baby’s calves should then be able to dangle freely outside the carrier. When this happens, the infant insert is no longer needed.
In addition to the infant seat insert, you should be using the back extension; the time for this winning combination often comes at 3-4 weeks, but usually at 6 weeks at the latest, depending on how long your baby’s upper body is. For babies this age, the carrier’s main panel should always extend right up to the neck and beyond, so that the baby’s upper body and neck are supported adequately.
In the weeks after this, you can let baby’s lower legs hang down out of the carrier at the sides – a particularly good idea if your baby keeps trying to push itself up and “stand up” in the carrier.
We ship internationally to most locations around the world. You can check out the list of countries on our shipping page here.
Yes, we offer free shipping to local addresses with a minimum spending. If your order is above $60, we offer complimentary door to door courier to all locations within Singapore, except the standard No-go zones or offshore islands.
See more on our shipping methods and policy here.
Express local courier – Deliveries will typically be made within 1-3 working days using either Aramex, Janio or Ninja Van Express services. Tracking the progress of your parcel is available to you online at aramex.com, janio.asia or at ninjavan.co. Service delays by the courier may however happen during peak seasons or outbreak situations, and it is not unusual to receive your package up to 5 days after courier has picked up from us. However, if you are concerned, please contact us if you have not received your items after 5 working days. We’ll help you take care of it.
International Shipping: For deliveries by DHL Express or FedEx, the delivery time is usually between 1 to 5 working days. Do note that delays in customs clearance is possible and delays due to outbreak situations like the recent Covid-19 may also affect delivery standards. This is dependent on the situation in different countries and is beyond our control. We also offer Aramex courier to Malaysia.
Yes, you can collect your order directly from our retail showroom. When you are carting out, simply indicate that you are doing self collection and you may drop by during our operating hours to pick up your order. We are open on Mondays, Tuesdays, Thursdays, Fridays and Saturdays, 9.30am to 5.30pm. Please note that our retail showroom is closed on Wednesdays, Sundays and public holidays.
For any online orders that are invoiced but not shipped out yet, cancellation will come with an administration charge of 15% of the order or S$10, whichever is higher. If an order has already been processed and sent out, cancellation will not be possible.
For standard local courier, you can track your parcel by using your tracking number on the courier website. Simply visit the courier website and input your tracking number available in your order shipping email into the tracking ID box. From there, you can check if your parcel is pending collection, at the courier sorting warehouse or pending delivery. If you have any other inquiries or face any issues regarding the status of your parcel or with delivery, send us a message through our contact form and we’ll happily assist!
For hygiene reasons, all goods sold are non-refundable and non-exchangeable. Only products found to have manufacturing defects are eligible for exchanges.
Whether the reported issues is a manufacturing defect or not is to be determined at our sole discretion.
For any exchanges, the product must be returned to us within 3 days in original condition, unwashed and all tags attached. We suggest that you check all items right away after you receive it to avoid any contentions. Any faults reported after this will be subjected to individual suppliers’ warranty programs, and the service time varies between suppliers. The customer is responsible for the cost of return shipping if applicable.
Local import duties & charges pertinent to your country and state may apply for your shipment depending on where you reside. We strongly suggest that you check with the policies of your country to avoid unexpected charges.
It is important to note that while we do not collect Singapore GST for orders shipped internationally, it is possible that your country may apply additional taxes or/and duties to imports. Please check the policies of your country to avoid unexpected charges as we will not be liable for the handling of such charges.
Some items may not be imported into specific countries by law. Please find out the laws in your country before placing an order. Rejection of packages by customs will be treated as per order cancellation.
Manduca products are designed in Germany by Wickelkinder GmbH. Most Manduca products are made in Europe with selected products made in Turkey and China.
We are the exclusive distributor of Manduca products in Southeast Asia.
Spring Breeze Marketing Pte Ltd is based in Singapore. You can find out more about us on our company website.